Categories

Appliances
Worktops
Kitchens
Sinks & Taps
Bathrooms
Doors
General DIY
Bedrooms
Stair Parts
Laminate Floors
Bar Stools
Offers
Services

Help Topics

OUR HELP SECTION IS DESIGNED TO ANSWER ANY QUESTIONS YOU MIGHT HAVE WITH REGARDS TO DEALING WITH US. IF YOU HAVE ANY FURTHER QUERIES, PLEASE EMAIL US AT SALES@SHEPPARDSDIY.CO.UK

 

OPENING TIMES

Monday - Friday: 08:00 - 17:30

Saturday: 08:30 - 17:30

Sunday: 09:30 - 14:00

 

DELIVERY


DISPATCH TIMES

We aim to dispatch deliveries within 48 hours unless otherwise specified. Please ensure we have the correct contact details as you will be contacted prior to delivery to arrange a suitable day/time. Please also ensure that you are able to receive goods at the pre-arranged time as failure to do so may result in a further delivery charge.



DISPATCH ADDRESS

We are only able to dispatch goods to the address registered to the credit/debit card used on ordering.
This will be verified during the Checkout process.



COVENTRY & WARWICKSHIRE DELIVERY

Certain products are unsuitable for delivery via our national carrier and are clearly marked with 'Delivery within Coventry only'. Therefore, they can ONLY be delivered locally via our own vehicles
(this refers to any area within the CV postcode).


DAMAGE & RETURNS


DAMAGED GOODS

If any part of your order is damaged in transit please contact us within 14 days from the date of receipt.
If you accept a replacement for the damaged item, you will not be liable for any carriage charges. If you wish for a refund to be made, we will only cover the outgoing carriage charge and you must pay the return carriage charge. Please check your items before signing for the delivery so as to return them straight away, otherwise a collection will need to be arranged. Contact us via e-mail at sales@sheppardsdiy.co.uk.

 

WORKTOP RETURNS

Due to strict regulation enforced by our suppliers we cannot give refunds for worktops/upstands/splashbacks that have had any work done on them (e.g. being cut, modified in any way or fitted). Please make sure to check all items for any damages on delivery to avoid any problems at a later time
. The majority of worktops will arrive with a clear packaging so damage checking will be easier. 

 

REFUND POLICY

We will refund or exchange goods up to a maximum of 10 days after purchase. If you wish to return/exchange any goods, you must first contact us via email at sales@sheppardsdiy.co.uk. As far as faulty goods are concerned, we aim to check all items prior to delivery and ensure that they are of a high standard, without any damages. If you find the goods to be faulty, they will be re-examined upon return and if found to be faulty then a full refund or exchange will take place. We will also fully cover the cost for carriage if the items are faulty. If you have received your order and are simply unhappy with a part of it, or it turns out to be different to what you ordered, then you may send it back to us. So long as the item(s) are still in brand new condition and in the original packaging we will issue a refund including the original outgoing carriage charge, less a restocking charge which varies from item to item. You will however, be liable for the return carriage cost. We would ask that the goods be dispatched within 10 days of receiving them and they are returned via the same method in which they were sent (e.g. courier). We do not accept returns on products made to order (e.g. bespoke worktops). This does not affect your statutory rights.

 

 OUT OF STOCK ITEMS


If we are out of stock of any items, we will contact you as soon as we are made aware of it with the updated delivery date. At this point in time, we can either provide you with an alternative that may be in stock/available sooner, put the out of stock items on back order for you, or provide you with a refund and cancel the order.

 

PRIVACY STATEMENT
 

We are committed to protecting your privacy and will only use the information we collect about you lawfully, in accordance with the Data Protection Act 1998.

 

We will collect information about you for the following purposes:

• To display more relevant information for you on our home page.

• To contact you in the future about special offers, competitions and news. You may opt-out at any
time by 
logging in and changing your account settings.

• To allow you to use the extra features available for registered users.

• Your details are held on record for use by Sheppard DIY only.

• The only information we will hold about you is:

Name
Address (optional)
Home Postcode
Work Postcode (optional)
Telephone Number (optional)
Email address

We will never collect sensitive information about you without your explicit consent. The information we hold will be accurate and up to date. Any inaccuracies will be corrected or deleted promptly.

We may use technology to track the patterns of behaviour of visitors to our site. This can include using a "cookie" which would be stored in your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings.

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